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Somer Harmon stopped inside a Pilot travel center this week, but her purchase wasn't rung up by a cashier.

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Instead, the Knoxville resident used a grocery-style self-checkout machine to scan her own purchase and make a payment.

As customers of Walmart or Home Depot can attest, the touch-screen kiosk at the convenience store on Lovell Road isn't exactly groundbreaking technology.

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But the pricey machines represent the front end of a technological upgrade within Pilot.

On a recent morning, Pilot's executive vice president of operations, Ken Parent, gave a tour of some new technologies in place at the Lovell Road store, which is often used as a testing ground for retail innovations at the company. Iron man slot machine free.

Parent said Pilot has committed to buy 300 of the 'assisted checkout' machines, which can cost up to $18,000 apiece. So far they've also been deployed in two other locations ? Lebanon, Tenn., and a new store in Odessa, Tex. ? but six more test locations are scheduled to come online by February.

Parent said the machines aren't so much about eliminating jobs as efficiently deploying workers, although a small number of job cuts may happen on overnight shifts. He said that in test stores, 40 to 45 percent of transactions are being handled by the devices but that figure rises to 80 percent on overnight shifts.

The way Pilot thinks about it, Parent added, is 'how do we leverage the employees (we have) to differentiate ourselves?'

Jeff Lenard, a spokesman for the National Association of Convenience Stores ? of which Pilot is a member ? said the self-checkout technology isn't common in convenience stores, 'but that doesn't mean it won't become common.'

He compared the idea to the use of bar-code scanners, saying they were slow to catch on in the C-store industry because of the perception that the relatively small number of purchases at C-stores would limit their usefulness. But those machines, he said, helped C-stores better understand what their customers wanted.

Pilot Travel Center With Slot Machines Insider

As for the self-checkout machines, he said, 'I think it's probably one of these things where there will be a point at which it will take off quickly, but I don't think we're ? in our channel ? at that point.'

Another route being explored by Pilot is the use of mobile tools. During the same tour, Josh Birdwell, the company's manager of retail technology, showed off a 'mobile point of sale' device that will enable Pilot managers to check out customers from anywhere in the travel center, whether they're buying a sandwich at the deli, standing four-deep in a cashier's line or waiting on their Frosty at the adjacent Wendy's restaurant.

The mobile device uses a Lenovo ThinkPad with a VeriFone sleeve, including a bar-code scanner and card reader. Pilot is aiming to deploy at least one of the devices in each of its stores by next year, empowering managers to engage in what Birdwell calls 'line-busting' ? taking advantage of opportunities to move customers in and out quickly.

The tech push isn't just a customer-facing effort. Pilot managers are also using iPad Minis for a variety of tasks ? including their 'seven-zone' store walk-throughs ? and the Lovell Road travel center's back office features a touch-screen video board that includes everything from scheduling information to customer feedback to a list of the location's Top 5 diesel fuel customers. The boards were installed across the company's network last year.

The tech upgrades have been in the works for a while, but customer service has taken on new urgency in the last six months.

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In April, a federal investigation into alleged fuel rebate fraud within the company's diesel sales team ? targeting unsophisticated trucking companies ? became public, spawning a series of civil lawsuits and guilty pleas from seven former employees.

The investigation is ongoing, and Parent said that in the wake of the controversy, there's been more focus on taking care of customers.

'If anything, some of these things technology-wise have been maybe escalated and ramped up a little bit,' he added.

Pilot Flying J is the largest operator of travel centers in North America. The Knoxville-based company has more than 650 locations.

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